Welcome to the Phoenix Surgical Dermatology Group Patient Information page. If you are a clinic patient who wants to transfer your prescription to a different pharmacy, we are here to help. Please follow the steps below to ensure a smooth and efficient transfer process.

Step-by-Step Guide to Transferring Your Prescription:

1. Contact your current pharmacy: Call or visit the pharmacy where you initially filled your prescription and inform them that you would like to transfer it to a different pharmacy.
2. Contact your new pharmacy: Call or visit the new pharmacy of your choice and provide them with your name, date of birth, and prescription information. They may also require your current pharmacy’s name and phone number.
3. Request a transfer: Ask the new pharmacy to contact your current pharmacy to request a transfer of your prescription. They will typically handle the transfer process on your behalf.
4. Wait for confirmation: Wait for the new pharmacy to confirm that the transfer has been completed. This may take a few hours to a day.
5. Pick up your prescription: Once the transfer is complete, visit the new pharmacy to pick up your prescription.

Please note that some pharmacies may require you to provide written authorization for the transfer. If so, ask the new pharmacy for a transfer form and give the completed form to your current pharmacy.

Why Phoenix Surgical Dermatology Group Cannot Transfer Prescriptions Once Sent:

We understand that you may need to change your pharmacy for various reasons. However, there are some circumstances where we cannot transfer a prescription once it has been sent from one pharmacy to another.

1. Legal restrictions: Federal and state laws regulate the transfer of prescription medications and may prohibit the transfer of certain controlled substances.
2. Patient safety concerns: If the prescription has already been dispensed and the medication has been taken, we may be unable to transfer the prescription due to safety concerns.
3. Insurance restrictions: Some insurance plans only cover medications filled at specific pharmacies, and we may be unable to transfer the prescription to a different pharmacy if it is not covered.
4. Technical difficulties: If our electronic prescribing system has already transmitted the prescription to the pharmacy, we may not be able to retrieve or change the prescription.

Please keep in mind that the above list is incomplete, and there may be other reasons we cannot transfer a prescription once it has been sent. If you have any questions or concerns, please do not hesitate to contact us.

It is important to note that the patient must ensure that their prescription is transferred correctly and safely. We strive to provide you with the best care possible. Still, we cannot guarantee that a transfer will be possible in all circumstances. Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us at 480-666-5568. We are always here to help.